Quality Management in Hospitality: Best Practice in Action by Andrew Ghillyer 2018-07-15 17:06:01

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by Andrew Ghillyer
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Quality Management in Hospitality: Best Practice in Action by Andrew Ghillyer
Author
Andrew Ghillyer
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Date of release
Pages
0
ISBN
9780304334865
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Illustrations
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This study consists of a series of case histories researched at senior levels of organizations. These case histories map the progress which the hospitality industry is making in the field of quality management. The book aims to combine a sound theoretical foundation with examples in current industry practice. Illustrating good practice in quality management in hospitality and tourism organizations, it is based on research sponsored by the National Economic Development Office. It includes a broad range of case studies, including examples from the leisure and tourism industries.

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